Most items purchased from sporty45elephant.com under Sporty45 STORE are returnable within the return window, except for items explicitly marked as non-returnable such as customized merchandise, made-to-order items, print-on-demand products, bulk orders, and B2B purchases.
For products returned by customers:
Refunds are issued to the original payment method (for prepaid orders) or to the bank account / as SPORTY45 CREDIT balance (for Pay on Delivery orders).
Refunds are generally credited within 4-6 business days from the refund initiation date.
Refund timelines may vary slightly based on your payment method and bank processing time.
General Returns Policy
Products are eligible for return within the applicable return window if:
The item was received in a physically damaged condition, has missing components, is defective, or is different from its description on sporty45elephant.com.
Return will be accepted only if:
The product was not damaged while in your possession.
The product matches what was originally shipped to you.
The product is returned in original condition with brand packaging, MRP tag, and accessories.
Non-Returnable Products:
Customized, made-to-order, and print-on-demand items.
Products marked as “non-returnable” on the product page.
International orders.
If a non-returnable product is received damaged or defective, you can contact us within 7 days of delivery for assistance.
Exchange / Replacement Policy
You can request an exchange or replacement within 7 days of delivery for eligible items.
Products can only be replaced if the same product (same seller, size, color, etc.) is in stock.
If replacement isn’t available, a full refund will be processed.
Exchange/replacement delivery timeframe: Products will be delivered within 5-7 business days from the date the replacement request is accepted and the pickup is completed.
Refunds Policy
Refunds are initiated within 48 hours after successful pickup and quality inspection.
Refund credit timelines:
Prepaid Orders:
Refund to wallet: Instant
Refund to original payment method: 4-6 business days
Cash on Delivery Orders:
Refund to wallet: Instant
Refund via bank transfer (NEFT): 3-5 business days
